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Questrade

TVSM-BR v1.0.1 · custodial-safety model
84/100
Excellentof scored brokerages
Scored Entity · Canadian view
EntityQuestrade, Inc.JurisdictionCanadaRegulatorCIROSchemeCIPF CAD $1M/category + Lloyd's CAD $10M excess (all clients)
Dimension breakdown
Regulatory StandingPrimary driver9.4/1025%
Investor Protection9.5/1020%
Asset Segregation & CustodyLargest drag7.3/1020%

Asset-segregation composite governed by the weaker axis — (segregation × ) = 7.3, (custody tier) = 8.0. Dimension score = 7.3.

Financial Strength & Stability8.4/1014%
Withdrawal & Account Integrity7.0/1013%

Capped at 7.0/10 no negative-balance protection (jurisdiction not mandating it).

Transparency & Conduct7.5/108%
Withdrawal Integrity — dimension ceiling

No (jurisdiction not mandating it). Withdrawal Integrity is capped at 7.0/10 regardless of other withdrawal performance (it would otherwise be 9.2). Approximate composite impact: 2.8 points.

Verdict

Questrade, Inc. scores 84/100 (Excellent) under TVSM-BR/1.0.1. Primary strength is Regulatory Standing: active CIRO investment dealer across all Canadian provinces with no conditions, CIPF CAD $1M per account category, and Lloyd's CAD $10M excess-of-CIPF coverage that applies to all clients -- not a premium-tier perk. Largest drag is Asset Segregation (D3): Questrade's margin-collateral disclosure does not contain the explicit >=103% daily set-aside language present in IBKR's margin agreement; methodology assigns rung 6 under the ambiguity principle. A second drag is Withdrawal Integrity (D5): the raw score of 9.2 is capped at 7.0 because Canada is a non-negative-balance-protection jurisdiction -- the same ceiling that holds IBKR's D5 at 7.0. No CIRO/IIROC enforcement in trailing 60 months; all historical actions resolved with no client-asset loss.

Best for

Canadian self-directed investors who want a CIRO-regulated broker with CIPF coverage and Lloyd's excess insurance; buy-and-hold equity and ETF portfolios in CAD and USD accounts; traders who value no inactivity fees and free EFT withdrawals.

Skip if

You need contractual margin-collateral segregation guarantees beyond CIRO Rule 4300 omnibus segregation; or you require a broker domiciled in an NBP-mandating jurisdiction.

TraderVerdict brokerage scores assess custodial safety from a Canadian investor perspective. Scores do not constitute investment advice. Verify all details directly with the broker before opening an account.

Evidence & Sources

Scores are on a 1–10 scale. = one step on the scoring ladder. Source links open primary evidence.

d1 entity tier9/10Source ↗

Questrade, Inc. is registered as a dealer in the category of investment dealer in each of the provinces and territories of Canada, and is a member of the Canadian Investment Regulatory Organization (CIRO).

d1 license status10/10Source ↗

Questrade, Inc. appears on the CIRO Dealers We Regulate register as an active investment dealer with no conditions.

d1 supervision scope10/10Source ↗

Questrade, Inc. is a member of the Canadian Investment Regulatory Organization (CIRO). CIRO supervises all investment dealers and marketplace trading on Canadian debt and equity venues.

d2 scheme membership10/10Source ↗

Questrade, Inc. listed in the CIPF Current CIPF Members directory. CIPF provides protection up to $1 million per Customer for losses of property held by a Member Firm.

d2 coverage limit8/10Source ↗

CIPF provides coverage of up to $1 million per account category for any combination of cash and securities.

d2 excess insurance10/10Source ↗

Questrade has purchased additional coverage from a syndicate of Lloyd's of London underwriters that provides up to a further $10 million CDN of protection per client for losses of property held by Questrade.

d3 segregation model8/10Source ↗

CIRO Investment Dealer Rules (Rule 4300+) require fully-paid and excess-margin client securities to be held segregated and identified as held in trust for clients, with daily reconciliation.

d3 rehypothecation6/10Source ↗

Questrade's margin agreement reserves the right to lend client margin securities under disclosed margin-loan terms and CIRO Rule 4300 fully-paid-security protection.

d3 custody tier8/10Source ↗

CDS is the Canadian national central securities depository, safekeeping more than $5 trillion in securities. Questrade routes Canadian-listed to CDS, US-listed to DTCC.

d4 regulatory capital8/10Source ↗

CIRO maintains the Form 1 Monthly Financial Report regime; Questrade has had no capital-related sanctions since the 2008 $30K matter (>16 years clean).

d4 operational history10/10Source ↗

Questrade was founded in 1999 by Edward Kholodenko. Continuous operation under same name and ownership for 26 years.

d4 parent backing6/10Source ↗

Questrade, Inc. is a wholly owned subsidiary of Questrade Financial Group Inc. (private holding company; founder Edward Kholodenko controlling shareholder).

d4 client scale10/10Source ↗

Questrade Financial Group, Canada's largest independent online brokerage, with over $65 billion in assets under administration.

d5 withdrawal reliability9/10Source ↗

EFT withdrawals to your bank account in Canadian or US dollars typically take 1 to 2 business days to process.

d5 withdrawal friction8/10Source ↗

There is a $50,000 daily withdrawal limit on EFT withdrawals; no fees for EFT; standard-KYC verification only.

d5 extractive fees10/10Source ↗

EFT withdrawal — Free. Wire transfer (CAD) — $20. Wire transfer (USD/foreign) — $40. No percentage-based exit fee.

d5 account erosion10/10Source ↗

As of October 1, 2020, Questrade no longer charges an inactivity fee on accounts. No account closure fee.

d6 ownership transparency8/10Source ↗

Edward Kholodenko is the founder, President and CEO of Questrade Financial Group Inc.

d6 enforcement history6/10Source ↗

CIRO/IIROC actions: 2002 $20K; 2008 $30K (capital deficiency); 2010 $150K (FX margin advertising); 2013 Re Questrade & Eydelman. Most recent 2013; none in trailing 60mo.

d6 execution conflict9/10Source ↗

Canadian orders go to a smart order router across CIRO-regulated marketplaces (TSX, TSXV, Alpha, CSE, NEO) per best-execution. Direct-routed orders available for US equities.

Primary sources

Every Questrade variable score traces to a public, primary source. The full verbatim extract and verification date for each is in the Evidence tab above; the underlying documents are listed here.

Regulatory registers we cross-check

TVSM cross-checks each firm’s regulatory standing and any disciplinary history against these public registers as part of the stability and transparency assessment.

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